Email Autopilot, for UK online sellers
Your customer inbox, handled.
Routine customer emails answered from your own product documents and policies. Refunds, faulty goods and anything uncertain passed to your team, with a short summary and a suggested next step.
How it works
-
Reads your inboxes
It connects to your Gmail, Microsoft 365 or custom-domain mailbox and picks up new customer emails as they arrive.
-
Sorts every email
Product questions, sizing, returns, order queries and complaints are each labelled, so you can see what needs attention.
-
Drafts replies from your documents
Answers come from your own spec sheets, FAQs and policies, and every fact is checked against them. You approve each reply, or let routine ones go out automatically.
-
Passes the difficult ones to a person
Your team gets a short summary, the reason it was passed on, the evidence and a suggested next step.
Built for selling in the UK
Consumer rights stay with people
Refund requests, faulty goods, chargebacks, Section 75 claims and mentions of Trading Standards are never answered automatically. That rule is fixed, and no setting can change it.
UK GDPR from the start
You get a data-processing agreement, retention periods you set yourself, tools for subject access and erasure requests, and a full log of every decision.
Your own server, in the UK
Each business gets its own dedicated server, database and encryption keys. Nothing goes to a cloud AI provider unless you choose to turn that on.
Royal Mail tracking, never a guess
"Where's my order?" is answered from live tracking and order data, and only once the sender matches the customer on the order. If that isn't possible, a person takes over.
Shopify, Amazon and eBay
Order details come from each platform's official API. Marketplace replies follow the marketplace's rules, with no links, contact details or marketing. There's no scraping.
Written in British English
Replies are polite, brief and plain, and they use your own policies and your own signature.
You stay in control
- It starts in draft-only mode, so you see what it would send before anything goes out.
- You choose which kinds of email can be answered automatically, one category at a time.
- Every decision is logged: sent, drafted or handed over.
- A single switch stops all sending at once, and daily limits apply throughout.
Simple monthly contract
From £300/month
That covers setup of your inbox and documents, the review dashboard, ongoing monitoring and support. Pricing depends on the number of inboxes and your email volume.
Get a quoteSee it in action
Tell us about your business and roughly how many customer emails you get a week, and we'll arrange a short demo.